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Oneserve Mobile: Reset Procedure

In the event of an error it may be necessary to reset the Oneserve Mobile App. The procedure for doing this is as follows.

Before doing this please point your browser to the following URL which will help us to debug: https://live.oneserve.co.uk/<YOUR-SITE>/mobile/debug/localStorage.html then click on the Send button and wait while the information is sent.
 
 
Android
 
For more details on how to perform the actions below see Clearing the Cache on Generic Android Browser section.
  1. Open Browser app.
  2. Close all Browser app windows.
  3. Go to Browser app settings.
    1. Select Clear Cache
    2. Select Clear all Cookie Data
  4. Open new Browser Window
  5. Go to the Oneserve Mobile App
The mobile app will download and a "Page Loading" message will be displayed while it does this. This can take up two 5 minutes depending on signal strength/connection speed.  Please wait until this process has completed.  The message will disappear and the Sign In button will be enabled once the process has completed.
 
iPhone
For more details on how to perform the actions below see Clearing the Cache on iPhone section.
  1. Open Browser (Safari)
  2. Close all Browser windows
  3. Close Browser
  4. Select Settings
  5. Select Safari
  6. Click on Clear Cookies and Data
  7. Close Settings
  8. Open Safari
  9. Go to the Oneserve Mobile App
The mobile app will download and a "Page Loading" message will be displayed while it does this. This can take up two 5 minutes depending on signal strength/connection speed.  Please wait until this process has completed.  The message will disappear and the Sign In button will be enabled once the process has completed.
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