jobEventsXML API

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Summary

The jobEventsXML endpoint allows you to query the server for details about events occurring within a given timeframe. It will return the count of events within the specified list in the eventCount field.

Endpoint

/rest/workflow/job/jobEventsXML/startDate/endDate/clientRef/eventIdList

GET

Note: The maximum date range supported by this endpoint is one month

The endpoint requires the following parameters:

  • startDate - date to get events from in format dd-mm-yyyy hh:mm:ss (percent encoded for URL)
  • endDate - date to get events to in format dd-mm-yyyy hh:mm:ss (percent encoded for URL)
  • clientRef - the ID of the client
  • eventIdList - the ID of the events to include, in a comma-separated list

These are passed in the request URL in the following format:

rest/workflow/job/jobEventsXML/29-May-2012%2010:30:00/30-May-2012%2000:00:00/1/71,135,326

Response Format Spec

 

Available Job Fields
Field Name Data Type Description
job Array An array of job objects
jobRef Text (50) The ref of the job in Oneserve
eventRecordedBy Text (100) The forename + surname of the user who recorded the event in Oneserve
eventDateTime DateTime The date/time at which the event was recorded against the job
eventRef Text (6) The code of the event in Oneserve
eventDescription Text (80) The description of the event in Oneserve
eventNotes Text (MAX) The notes in the job event field
eventNoteDescription Text (100) The description of the note in Oneserve
eventCount Integer The count of all events returned by the call
ownerName Text (100) The forename + surname of the job owner in Oneserve
ownerEmail Text (50) The email address of the job owner in Oneserve
siteRef Text (50) The ref of the job site in Oneserve
siteName Text (255) The name of the job site in Oneserve
siteAdd1 Text (255) Address Line 1 of the site in Oneserve
siteAdd2 Text (255) Address Line 2 of the site in Oneserve
siteAdd3 Text (255) Address Line 3 of the site in Oneserve
siteAdd4 Text (255) Address Line 4 of the site in Oneserve
sitePostCode Text (50) The postcode of the site in Oneserve
siteType Text (200) The name of the site type in Oneserve
workLogType Integer The ID of the work log type in Oneserve
jobClientRef Text (50) The client ref of the job in Oneserve
workTypeCode Text (20) The code of the job work type in Oneserve
serviceDescription Text (50) The description of the job service
priorityRef Text (50) The client ref of the job priority
supplierName Text (80) The name of the job team
supplierEmail Text (80) The email address of the job team
supplierGroup Text (80) The name of the team group
jobDescription Text (MAX) The description field on the job
jobStatus Text (50) The status of the job
siteConsiderations Text (1000) Considerations from the job site
contactSal Text (50) The salutation of the contact on the job
contactForename Text (80) The job contact forename
contactSurname Text (80) The job contact surname
contactPreferred Text (80) The value of the preferred contact field
appointmentId Integer The ID of the job appointment (for appointment events)
reportedBy Text (60) The name in the "reported by" field on the job
reportedDateTime DateTime The job reported date/time
createDateTime DateTime The date/time at which the job was created
targetDateTime DateTime The target date/time in Oneserve
plannedStartDateTime DateTime The planned start date/time of the job in Oneserve
plannedEndDateTime DateTime The planned end date/time of the job in Oneserve
actualStartDateTime DateTime The actual start date/time of the job in Oneserve
actualEndDateTime DateTime The actual end date/time of the job in Oneserve
jobVersion Integer The current version of the job
damage Text (50) The cause field in Oneserve
versionStatus Integer (1-7) 1 - New
2 - Awaiting Approval
3 - Approved
4 - Rejected
5 - Closed - Rejected
6 - Closed
7 - Cancelled
invoiceNumber Text (50) The invoice number associated with the job
invoiceDate DateTime The date/time at which the job invoice was created
jobExportedDate DateTime The date/time at which the job was exported
------------------------ --------------- --------------------------------------------------------------------------------------------------------------------------
job Array An array of job objects
jobRef Text (50) The ref of the job in Oneserve
eventRecordedBy Text (100) The forename + surname of the user who recorded the event in Oneserve
eventDateTime DateTime The date/time at which the event was recorded against the job
eventRef Text (6) The code of the event in Oneserve
eventDescription Text (80) The description of the event in Oneserve
eventNotes Text (MAX) The notes in the job event field
eventNoteDescription Text (100) The description of the note in Oneserve
eventCount Integer The count of all events returned by the call
ownerName Text (100) The forename + surname of the job owner in Oneserve
ownerEmail Text (50) The email address of the job owner in Oneserve
siteRef Text (50) The ref of the job site in Oneserve
siteName Text (255) The name of the job site in Oneserve
siteAdd1 Text (255) Address Line 1 of the site in Oneserve
siteAdd2 Text (255) Address Line 2 of the site in Oneserve
siteAdd3 Text (255) Address Line 3 of the site in Oneserve
siteAdd4 Text (255) Address Line 4 of the site in Oneserve
sitePostCode Text (50) The postcode of the site in Oneserve
siteType Text (200) The name of the site type in Oneserve
workLogType Integer The ID of the work log type in Oneserve
jobClientRef Text (50) The client ref of the job in Oneserve
workTypeCode Text (20) The code of the job work type in Oneserve
serviceDescription Text (50) The description of the job service
priorityRef Text (50) The client ref of the job priority
supplierName Text (80) The name of the job team
supplierEmail Text (80) The email address of the job team
supplierGroup Text (80) The name of the team group
jobDescription Text (MAX) The description field on the job
jobStatus Text (50) The status of the job
siteConsiderations Text (1000) Considerations from the job site
contactSal Text (50) The salutation of the contact on the job
contactForename Text (80) The job contact forename
contactSurname Text (80) The job contact surname
contactPreferred Text (80) The value of the preferred contact field
appointmentId Integer The ID of the job appointment (for appointment events)
reportedBy Text (60) The name in the "reported by" field on the job
reportedDateTime DateTime The job reported date/time
createDateTime DateTime The date/time at which the job was created
targetDateTime DateTime The target date/time in Oneserve
plannedStartDateTime DateTime The planned start date/time of the job in Oneserve
plannedEndDateTime DateTime The planned end date/time of the job in Oneserve
actualStartDateTime DateTime The actual start date/time of the job in Oneserve
actualEndDateTime DateTime The actual end date/time of the job in Oneserve
jobVersion Integer The current version of the job
damage Text (50) The cause field in Oneserve
versionStatus Integer (1-7) 1 - New
2 - Awaiting Approval
3 - Approved
4 - Rejected
5 - Closed - Rejected
6 - Closed
7 - Cancelled
invoiceNumber Text (50) The invoice number associated with the job
invoiceDate DateTime The date/time at which the job invoice was created
jobExportedDate DateTime The date/time at which the job was exported
Available Activities Fields
Field Name Data Type Description
activityId Integer The ID of the activity in Oneserve
libraryActivityCode Text (20) The code of the activity in Oneserve
description Text (1000) The description of the activity on the job
quantity Decimal The quantity of the activity on the job
completedQuantity Decimal The completed quantity of the activity on the job
category Text (50) The name of the activity category
siteLocation Text (200) The name of the site location associated with the activity
resourceName Text (50) The name of the resource assigned to the activity
addedBy Text (100) The forename + surname of the user who added the activity
addedOn DateTime The date/time at which the activity was added
assetId Integer The ID of the associated asset
notes Text ()  
Available Appointments Fields
Field Name Data Type Description
ref Text (80) The unique reference for the appointment
status Integer (0-10) 0 - New
1 - Rescheduled (Not Committed)
2 - Pending
3 - In Progress
4 - Unable to start
5 - Complete
6 - Being Rescheduled
7 - Deleted (Not Committed)
8 - Rescheduled
9 - Cancelled
10 - Holding
plannedStartDateTime DateTime The planned start date/time of the appointment
plannedEndDateTime DateTime The planned end date/time of the appointment
actualStartDateTime DateTime The actual start date/time of the appointment
actualEndDateTime DateTime The actual end date/time of the appointment
resolutionNotes Text (MAX) The operative notes on the appointment
dayDivision Text (50) The day division in which the appointment falls
movedToId Integer The ID of the appointment to which the current appointment was rescheduled
Available Job Cost Fields
Field Name Data Type Description
jobCostId Integer The ID of the job cost entry in Oneserve
jobCostRef Text (100) The Ref of the job cost in Oneserve
description Text (2100) The description of the cost in Oneserve
activityCode Text (20) The code of the job activity
supplier Text (80) The name of the team assigned to the cost
resource Text (50) The name of the resource assigned to the cost
postingTypeId Integer (1-3) 1 - Estimate
2 - Actual
3 - Expected
statusId Integer (0-4) 0 - Pending
1 - Approved
2 - Rejected
3 - Invoiced
4 - Late
financialDate Date The financial date of the cost
quantity Decimal The quantity of the cost
unitCost Decimal The cost per unit
total Decimal The total cost of the job cost
cost Decimal The sales value of the job cost
supplierCost Decimal The cost value of the job cost
plusTax Decimal The total plus applicable tax
plusUplift Decimal The total plus applicable uplift
plusProfit Decimal The total plus applicable profit margin
Available Job Parts Fields
Field Name Data Type Description
jobRef Text (50) The ref of the job in Oneserve
status Text (20) The status of the part in Oneserve
quantityReceived Decimal The quantity of parts received
quantityRequested Decimal The quantity of parts requested
partUnitSalesValue Decimal The sales value of the part per unit
partDescription Text (1000) The description against the job part
partRef Text (250) The part number in Oneserve
stockTransactions Array An array of stockTransaction objects
quantityUsed Decimal The quantity of parts used in a transaction
resourceID Integer The ID of the resource in Oneserve
resourceName Text (50) The name of the resource in Oneserve
employeeRef Text (20) The ref of the resource in Oneserve
Available Attributes Fields
Field Name Data Type Description
name Text (200) The name of the attribute against the job
value Text (1000) The value of the attribute
attributeGroupId Integer The ID of the attribute group in Oneserve
attributeGroup Text (200) The name of the attribute group

 

Available Response Representations

HTTP Code Description Schema
200 Site information Site Information
400 Bad Request Error
401 Unauthorized Error
403 Forbidden Error
404 Address Not Found Error
405 Method Not Allowed Error
500 Internal Server Error Error

 

XML Response Representation
<root>
    <jobs>
        <job 
            jobRef="J02241" 
            jobId="63140" 
            eventRecordedBy="John Briggs - IT Admin" 
            eventDateTime="29/05/2019 15:37:34" 
            eventRef="AS" 
            eventDescription="Appointment Scheduled" 
            eventNotes="Appointment on 29/05/19 PM for Tony Scheduled." eventNotedescription="null" 
            eventCount="1" 
            appointmentId="41668" 
            ownerName="John Briggs - IT Admin" 
            ownerEmail="john.briggs@big.co" 
            siteRef="25391" 
            siteName="1-12 Strauss Court (Asset Surveys)" 
            siteAdd1="1 Barford Court" 
            siteAdd2="Grange Road" 
            siteAdd3="Uckfield" 
            siteAdd4="null" 
            sitePostCode="TN22 1QS" 
            siteType="Wealden Owned" 
            siteGroup="Housing - Default" 
            siteRegion="North" 
            usageType="District Council" 
            contact_c1="0123456789" 
            contact_c2="01392 1234" 
            contact_c3="078935478" 
            contact_c4="" 
            contact_c1type="1" 
            contact_c2type="3" 
            contact_c3type="2" 
            contact_c4type="" 
            contactNotes="Test Contact Notes" 
            contactConsiderations="Contact has a peanut allergy " 
            contactRef="415464561" 
            workLogType="1" 
            jobClientRef="JohnBTest" 
            workTypeCode="null" 
            serviceDescription="GAS-HEATING" 
            priorityRef="123" 
            supplierName="Team B" 
            supplierEmail="DirectTeam@Email.com" 
            supplierGroup="Direct" 
            jobDescription="test 1" 
            jobStatus="Waiting to Start" 
            jobExportedDate="null" 
            siteConsiderations="Site has a very old gas heating system, be careful when servicing." 
            contactSal="Mr" 
            contactForename="J" 
            contactSurname="Court" 
            contactPreferred="078935478" 
            reportedBy="John Briggs - IT Admin" 
            reportedDateTime="29/05/2019 15:33:28" 
            createDateTime="29/05/2019 15:33:28" 
            targetDateTime="30/05/2019 15:33:00" 
            plannedStartDateTime="29/05/2019 15:52:00" 
            plannedEndDateTime="29/05/2019 15:57:00" 
            actualStartDateTime="29/05/2019 15:43:24" 
            actualEndDateTime="null" 
            jobVersion="1" 
            damage="null" 
            versionStatus="Approved" 
            invoiceNumber="null" 
            invoiceDate="null">
            <activities>
                <activity 
                    activityId="137126" 
                    libraryActivityCode="CBH176" 
                    description="3 WAY VALVE HEATING COMPEN. SET; Remove exist. &amp; fix/o the following; Valve body &amp; motor, 1&#188;. extra lines added to description" 
                    activityRef="null" 
                    quantity="2.00000" 
                    completedQuantity="2.00000" 
                    category="" 
                    assetId="null" 
                    siteLocation="" 
                    resourceName="" 
                    addedBy="John Briggs - IT Admin" 
                    addedOn="29/05/2019 15:33:32" 
                    notes="null"/>
                <activity 
                    activityId="137125" 
                    libraryActivityCode="CBH177" 
                    description="Remove exist. &amp; fix/o the following; Valve body &amp; motor, 1&#189;&quot; screw" 
                    activityRef="null" 
                    quantity="2.00000" 
                    completedQuantity="0.00000" 
                    category="" 
                    assetId="null" 
                    siteLocation="" 
                    resourceName="" 
                    addedBy="John Briggs - IT Admin" 
                    addedOn="29/05/2019 15:33:31" 
                    notes="null"/>
            </activities>
            <appointments>
                <appointment 
                    ref="41668" 
                    status="5" 
                    sequence="1" 
                    resourceName="Tony" 
                    resourceId="1157" 
                    resourceRef="null" 
                    resourceEmail="john.briggs@big.co" 
                    plannedStartDateTime="29/05/2019 15:52:00" 
                    plannedEndDateTime="29/05/2019 15:57:00" 
                    actualStartDateTime="29/05/2019 15:43:24" 
                    actualEndDateTime="29/05/2019 15:45:47" 
                    resolutionNotes="null" 
                    clientRef="null" 
                    dayDivision="PM" 
                    movedToId=""/>
            </appointments>
            <jobCosts>
                <jobCost 
                    jobCostId="262996" 
                    jobCostRef="null" 
                    description="CBH177: 3 WAY VALVE HEATING COMPEN. SET" activityCode="CBH177" 
                    activityId="137125" 
                    supplier="" 
                    resource="" 
                    costType="Activity" 
                    postingTypeId="2" 
                    statusId="1" 
                    financialDate="29/05/2019" 
                    quantity="2.0" 
                    unitCost="0.0" 
                    total="0" 
                    cost="5.0" 
                    supplierCost="0.0" 
                    plusTax="6.0" 
                    plusUplift="0.0" 
                    plusProfit="0.0"/>
                <jobCost 
                    jobCostId="262997" 
                    jobCostRef="TEST" 
                    description="CBH176: 3 WAY VALVE HEATING COMPEN. SET; Remove exist. &amp; fix/o the following; Valve body &amp; motor, 1&#188;&quot; screwe" 
                    activityCode="CBH176" 
                    activityId="137126" 
                    supplier="Team B" 
                    resource="Tony" 
                    costType="Activity" 
                    postingTypeId="2" 
                    statusId="1" 
                    financialDate="29/05/2019" 
                    quantity="2.0" 
                    unitCost="0.0" 
                    total="0" 
                    cost="0.0" 
                    supplierCost="0.0" 
                    plusTax="0.0" 
                    plusUplift="0.0" 
                    plusProfit="0.0"/>
                <jobCost 
                    jobCostId="262998" 
                    jobCostRef="null" 
                    description="Testing - testing"
                     activityCode="null" 
                     supplier="Team B" 
                     resource="Aaron O&apos;brian EX5" 
                     costType="Ordered Parts" 
                     postingTypeId="1" 
                     statusId="1" 
                     financialDate="13/07/2020" 
                     quantity="1.0" 
                     unitCost="0.0"
                     total="0" 
                     cost="0.0" 
                     supplierCost="0.0" 
                     plusTax="0.0" 
                     plusUplift="0.0" 
                     plusProfit="0.0"/>
            </jobCosts>
            <jobParts>
                <jobPart 
                    jobRef="J02241"
                    partRef="Testing" 
                    status="USED"
                    partDescription="testing" 
                    partUnitSalesValue="0.0" 
                    quantityRequested="0.00" 
                    quantityReceived="0.00">
                    <stockTransactions>
                        <stockTransaction 
                            quantityUsed="1.0" 
                            resourceID="1269" 
                            resourceName="Aaron O&apos;brian EX5" 
                            employeeRef="154778" />
                    </stockTransactions>
                </jobPart>
            </jobParts>
            <attributes>
                <attribute 
                    id="505" 
                    name="All redundant pipework removed &amp; patched" 
                    value="Yes" 
                    attributeGroupId="116" 
                    attributeGroup="Operative Checklist"/>
                <attribute 
                    id="506" 
                    name="Flue sealed internal/external" 
                    value="Yes" 
                    attributeGroupId="116" 
                    attributeGroup="Operative Checklist"/>
            </attributes>
        </job>
    </jobs>
    <result>success</result>
    <result_msg></result_msg>
</root>
JSON Response Representation
{
    "root": {
        "result": "success",
        "jobs": {
            "job": {
                "invoiceDate": null,
                "createDateTime": "29/05/2019 15:33:28",
                "contact_c4type": "",
                "supplierName": "Team B",
                "siteAdd2": "Grange Road",
                "siteAdd3": "Uckfield",
                "eventDateTime": "29/05/2019 15:37:34",
                "siteAdd4": null,
                "reportedDateTime": "29/05/2019 15:33:28",
                "plannedEndDateTime": "29/05/2019 15:57:00",
                "usageType": "District Council",
                "supplierEmail": "DirectTeam@Email.com",
                "siteAdd1": "1 Barford Court",
                "serviceDescription": "GAS-HEATING",
                "jobParts": {
                    "jobPart": {
                        "partRef": "Testing",
                        "partUnitSalesValue": 0,
                        "partDescription": "testing",
                        "status": "USED",
                        "quantityRequested": 0,
                        "jobRef": "J02241",
                        "stockTransactions": {
                            "stockTransaction": {
                                "resourceID": 1269,
                                "employeeRef": 154778,
                                "quantityUsed": 1,
                                "resourceName": "Aaron O'brian EX5"
                            }
                        },
                        "quantityReceived": 0
                    }
                },
                "jobVersion": 1,
                "sitePostCode": "TN22 1QS",
                "supplierGroup": "Direct",
                "activities": {
                    "activity": [
                        {
                            "activityRef": null,
                            "addedOn": "29/05/2019 15:33:32",
                            "libraryActivityCode": "CBH176",
                            "completedQuantity": 2,
                            "activityId": 137126,
                            "category": "",
                            "assetId": null,
                            "description": "3 WAY VALVE HEATING COMPEN. SET; Remove exist. & fix/o the following; Valve body & motor, 1&#188;. extra lines added to description",
                            "quantity": 2,
                            "notes": null,
                            "siteLocation": "",
                            "resourceName": "",
                            "addedBy": "John Briggs - IT Admin"
                        },
                        {
                            "activityRef": null,
                            "addedOn": "29/05/2019 15:33:31",
                            "libraryActivityCode": "CBH177",
                            "completedQuantity": 0,
                            "activityId": 137125,
                            "category": "",
                            "assetId": null,
                            "description": "Remove exist. & fix/o the following; Valve body & motor, 1&#189;\" screw",
                            "quantity": 2,
                            "notes": null,
                            "siteLocation": "",
                            "resourceName": "",
                            "addedBy": "John Briggs - IT Admin"
                        }
                    ]
                },
                "contact_c2type": 3,
                "targetDateTime": "30/05/2019 15:33:00",
                "eventRecordedBy": "John Briggs - IT Admin",
                "contact_c2": "01392 1234",
                "plannedStartDateTime": "29/05/2019 15:52:00",
                "contact_c3": "078935478",
                "ownerName": "John Briggs - IT Admin",
                "contact_c1": "0123456789",
                "contactForename": "J",
                "jobCosts": {
                    "jobCost": [
                        {
                            "total": 0,
                            "activityCode": "CBH177",
                            "postingTypeId": 2,
                            "plusUplift": 0,
                            "financialDate": "29/05/2019",
                            "supplierCost": 0,
                            "resource": "",
                            "cost": 5,
                            "activityId": 137125,
                            "statusId": 1,
                            "costType": "Activity",
                            "unitCost": 0,
                            "description": "CBH177: 3 WAY VALVE HEATING COMPEN. SET",
                            "jobCostRef": null,
                            "quantity": 2,
                            "plusProfit": 0,
                            "jobCostId": 262996,
                            "supplier": "",
                            "plusTax": 6
                        },
                        {
                            "total": 0,
                            "activityCode": "CBH176",
                            "postingTypeId": 2,
                            "plusUplift": 0,
                            "financialDate": "29/05/2019",
                            "supplierCost": 0,
                            "resource": "Tony",
                            "cost": 0,
                            "activityId": 137126,
                            "statusId": 1,
                            "costType": "Activity",
                            "unitCost": 0,
                            "description": "CBH176: 3 WAY VALVE HEATING COMPEN. SET; Remove exist. & fix/o the following; Valve body & motor, 1&#188;\" screwe",
                            "jobCostRef": "TEST",
                            "quantity": 2,
                            "plusProfit": 0,
                            "jobCostId": 262997,
                            "supplier": "Team B",
                            "plusTax": 0
                        },
                        {
                            "total": 0,
                            "activityCode": null,
                            "postingTypeId": 1,
                            "plusUplift": 0,
                            "financialDate": "13/07/2020",
                            "supplierCost": 0,
                            "resource": "Aaron O'brian EX5",
                            "cost": 0,
                            "statusId": 1,
                            "costType": "Ordered Parts",
                            "unitCost": 0,
                            "description": "Testing - testing",
                            "jobCostRef": null,
                            "quantity": 1,
                            "plusProfit": 0,
                            "jobCostId": 262998,
                            "supplier": "Team B",
                            "plusTax": 0
                        }
                    ]
                },
                "contactPreferred": "078935478",
                "siteRef": 25391,
                "reportedBy": "John Briggs - IT Admin",
                "damage": null,
                "jobExportedDate": null,
                "invoiceNumber": null,
                "eventDescription": "Appointment Scheduled",
                "contactRef": 415464561,
                "siteConsiderations": "Site has a very old gas heating system, be careful when servicing.",
                "contact_c3type": 2,
                "actualStartDateTime": "29/05/2019 15:43:24",
                "workLogType": 1,
                "contact_c4": "",
                "contactSal": "Mr",
                "jobId": 63140,
                "jobStatus": "Waiting to Start",
                "actualEndDateTime": null,
                "contactNotes": "Test Contact Notes",
                "versionStatus": "Approved",
                "jobDescription": "test 1",
                "contactConsiderations": "Contact has a peanut allergy ",
                "appointments": {
                    "appointment": {
                        "plannedStartDateTime": "29/05/2019 15:52:00",
                        "movedToId": "",
                        "status": 5,
                        "actualEndDateTime": "29/05/2019 15:45:47",
                        "resourceRef": null,
                        "plannedEndDateTime": "29/05/2019 15:57:00",
                        "resourceEmail": "john.briggs@big.co",
                        "clientRef": null,
                        "ref": 41668,
                        "resourceId": 1157,
                        "sequence": 1,
                        "actualStartDateTime": "29/05/2019 15:43:24",
                        "dayDivision": "PM",
                        "resourceName": "Tony",
                        "resolutionNotes": null
                    }
                },
                "siteGroup": "Housing - Default",
                "jobRef": "J02241",
                "eventRef": "AS",
                "workTypeCode": null,
                "siteName": "1-12 Strauss Court (Asset Surveys)",
                "ownerEmail": "john.briggs@big.co",
                "siteType": "Wealden Owned",
                "jobClientRef": "JohnBTest",
                "eventCount": 1,
                "priorityRef": 123,
                "contact_c1type": 1,
                "contactSurname": "Court",
                "siteRegion": "North",
                "eventNotes": "Appointment on 29/05/19 PM for Tony Scheduled.",
                "eventNotedescription": null,
                "appointmentId": 41668,
                "attributes": {
                    "attribute": [
                        {
                            "id": 505,
                            "name": "All redundant pipework removed & patched",
                            "value": "Yes",
                            "attributeGroup": "Operative Checklist",
                            "attributeGroupId": 116
                        },
                        {
                            "id": 506,
                            "name": "Flue sealed internal/external",
                            "value": "Yes",
                            "attributeGroup": "Operative Checklist",
                            "attributeGroupId": 116
                        }
                    ]
                }
            }
        },
        "result_msg": ""
    }
}

 

Troubleshooting

 

401 Unauthorized

Response

401 Unauthorized

Reason

This error occurs if the OS_REST_AUTH_TOKEN has not been provided, has expired, or does not exist in the system

Resolution

Verify your OS_REST_AUTH_TOKEN with support

403 Forbidden

Response

403 Forbidden

Reason

This error indicates that something is blocking your connection to the server

Resolution

Open a ticket with the support team with details of your connection so that your access can be verified

404 Not Found

Response

404 Not Found

Reason

This error could occur if the endpoint is not entered correctly or if no date parameters are passed in the call

Resolution

Verify the endpoint matches the value specified in this article. Check that the client ID exists in your Oneserve system.

405 Method Not Allowed

Response

405 Method Not Allowed

Reason

This error will occur if an unacceptable method has been used in the call such as POST or DELETE

Resolution

Ensure that you are using a GET call to this endpoint