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New Mobile: Login Page

Summary | Login | Password Reset | Related Articles

Summary

Logging in to the new Oneserve Mobile application is slightly different from logging in to our classic experience due to a new authentication backend.

Please note: If this is your first login on the new mobile app, you will need to perform a password reset before continuing. This is so a new password can be set for the user, as your previous password will not carry over.

Login

You will be asked to enter you company name. This will be the name we have set for your Oneserve application and will form part of your Desktop URL. For example, if you access Oneserve on desktop at the following URL:

https://live.oneserve.co.uk/ClientName

Your company name will be "ClientName".

Your username will be set against the user account on the desktop application. To check someone's username, do the following:

  1. Open the Admin Menu
  2. Select the "Users" page under the "Users & Permissions" section
  3. Search for your user and click on the row
  4. The username will be displayed in the box that appears on the right-hand side

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Password Reset

To reset the password the user account will need to have the following information associated with it:

  • A valid email address
  • An active resource assigned

The email containing the reset code will be sent from noreply@oneserve.co.uk

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Related Articles

New Mobile: User Account

Oneserve Password Reset

New Mobile: User Type Rights

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