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Known Issues

Activities | Fixed Reports | Jobs | New Mobile | Scheduler | Stock | Work Type | Documents

img1.png Known Issues

This page lists known product issues in the Oneserve application. Please browse through these to see if your issue is addressed here. If not then please raise a ticket with the Oneserve Support team.

Note: Bug fixes are included in release notes when they are part of a product release.

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Activities

img2.png Add Activity Cost admin screen shows red highlighted error when adding values as two decimal place numbers.

Description: When adding activity costs via the Add Activity Cost screen, a red box will be displayed around the 'Unit Cost*' and 'Unit Sales*' fields if a value is added in the format of two decimal places. If you save the record the costs will be added correctly to Oneserve against the activity record as a four decimal place value.

Workaround: Not required.

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Fixed Reports

img2.png Profit & Loss per Job Report blank when exporting to Excel.

Description: No data is populated in the Excel spreadsheet when exporting data from the fixed report called 'Profit & Loss per Job'.

Workaround: If this data is required then please contact Oneserve Support detailing the filters you require, the team will be able to export this for you into an Excel spreadsheet.

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Jobs

Google map controls obscure view larger map button

Description: On map preview windows, the Google map navigation buttons partially obscure the "View Larger Map" button (top right hand corner).

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Workaround: To access "View Larger Map", the user can maximise the map view with the full screen button. Once full screen, the "View Larger Map" button will be clearly accessible.

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New Mobile

Operative locations do not appear to be updating as frequently as expected, especially when operatives are working in areas of poor network coverage or after periods of working 'off-line'

Description: In the new mobile application, customers have the option to enable location tracking for their operatives.

We are currently aware of an issue where operative locations do not appear to be updating as frequently as expected, especially when operatives are working in areas of poor network coverage or after periods of working 'off-line'.

Although this is not affecting live operations for field teams, we recognise this can be frustrating for office-based staff. We have plans in place to investigate this further and to improve the frequency and consistency of location updates.

Further updates will be added here as work progresses in this area.

Workaround: No workaround at this time.

New Mobile Data Sync

Description: A small number of mobile users have reported an occasional issue where they believe updates they have made to an appointment have been lost and the appointment has reverted back to its original state.

This has typically occurred in areas of poor network and data coverage or when they have been working offline for a period of time and then refresh the appointment data on their mobile devices.

We are currently investigating this behaviour but believe the issue is related to how the data is stored on the mobile device when working offline and then synced with the desktop application.

The notes here provide more information on this and the steps that can be taken to manage this issue if it arrises. We are also working on some functional changes to the mobile application that will mitigate this issue in the near future.

We will post further updates against this known issue as work progresses in this area.

Workaround: The notes here provide more information on this and the steps that can be taken to manage this issue if it arises.

 Survey Attributes Occasionally Failing to Send From New Mobile

Description: Occasionally, survey results will fail to sync with the server if the connection is interrupted during the upload of data. This means that jobs with mandatory attributes will sometimes complete without the attribute data as the application allows the appointment to be completed once the survey is filled in.

We are currently investigating this behaviour but believe the issue is related the way that data queueing is handled when switching network states.

The notes here provide more information on this and the steps that can be taken to manage this issue if it arises. We are also working on some functional changes to the mobile application that will mitigate this issue in the near future.

We will post further updates against this known issue as work progresses in this area.

Workaround: No workaround at this time


Scheduler

Scheduler key: Type name outside of box

Description: Boxes in the "Key" within the scheduler screen can overlap the edge of the surrounding box.

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Workaround: No workaround at this time.

Scheduler key: Scroll bar pushes link

Description: Occasionally, hovering over the "Key" field on the scheduler screen can cause automatic scrolling to allow the pop up to fit on the screen. This then repeats as the mouse cursor travels with the scroll, off the link and back on in a loop.

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Workaround: No workaround at this time.

Activity team can be edited after appointment booked

After an appointment is booked, the assigned team can be changed, completed through the mobile app but the appointment stays assigned to the old team within the application.

Workaround: No workaround at this time.

Rows stay blue when cancelling appointment rescheduled

Description: After cancelling the rescheduling of an appointment through the create appointment screen, the resource rows can become stuck as blue when they should revert to their original colour of white when no appointments are being scheduled.

Workaround: No workaround at this time.

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Scheduler Time Slots Appear Squashed

Description: The scheduler can appear squashed, leaving little room for appointments to be added to time slots. This is caused by a mismatch between the server's time zone and the client computer time zone, as the page is rendered using the local machine's clock.

Workaround: Change timezone to London time and uncheck options for setting daylight savings time to ensure the client machine matches the server's clock.

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Stock

Completed GRN PO quantity lines up to location

Description: Creating a Goods Receipt can cause the goods quantity field from a purchase order to misalign within columns.

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Workaround: No workaround at this time.

Stock Check - slow response

Description: Performing stock checks can take a significant time to complete with no visual indicator of progress giving the user the impression it was unsuccessful. The larger the check the longer the delay can be.

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Workaround: No workaround at this time.

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Work Type

Job documents do not change with work type

Description: When changing the work type on a created job, the available documents do not update to the documents available on the newly chose work type.

Workaround: No workaround at this time.

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